Resume
Experience
Virtual Assistant
2022 - 2023
Freelance | Remote
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Provided comprehensive administrative support to clients, including email management, scheduling, and data entry.
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Created social media content for clients using Canva, resulting in a 40% increase in engagement.
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Managed CRM systems to track client interactions and streamline communication, reducing response time by 25%.
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Coordinated with clients to prioritize tasks and maintain a structured workflow.
Customer Service Representative
2020-2022
MCS Cebu, Ph
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Works closely with customers to determine their needs, answer their questions about your products and recommend the right solutions
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We assist customers of their concerns or problems with their package or sometimes with the shipping delayed.
Education
University of Cebu
2015-2018
BS Marine Trasnportation
I pursued my degree in Marine Transportation, and graduated as Bachelors degree last 2018. This academic background enhanced my ability to understand and communicate with my clients as we were exercising english communication during my studies.
Professional skillset
Time Management
Communication Skills
Customer Relationship Management
Social Media Management
Languages
English
Filipino